Important Notice

ALL FUNCTIONS MARKED WITH AN * WILL REQUIRE THAT YOUR COMPANY CURRENTLY PARTICIPATES IN THE RINNAI PRO NETWORK PROGRAM. To use the marked (*) functions in the APP the Pro must also use a user ID and email that has already been assigned to your company within the Pro Network

ALL FUNCTIONS MARKED WITH † WILL REQUIRE A Control-r™ WiFi MODULE SOLD SEPARATELY. Please note that when a WiFi module is connected to the water heater, Smart-Circ™ Intelligent Recirculation™ will be disabled and recirculation will need to be setup in schedule intervals for on demand use.

Download Rinnai Central™ mobile app


Rinnai Central | Apple Store

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Rinnai Central | Google Play

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PRO Features

  • Product Registration: Easily register units for your customers so they can take advantage of the extended service plan.



  • Manuals & Guides: Get instant access to owner installation and operations manuals, technical bulletins and data sheets, and more to provide an excellent installation and service experience.



  • Tools & Resources: Get your hands on the most-up-to-date product warranty documentation, online training courses, step-by-step tankless water heater flushing procedure guide & video, and document library.



  • Troubleshooting: The tankless water heater diagnostic code document provides a quick code reference with easy-to-follow steps to troubleshoot any code(s) displayed during installation or service.



  • Order Parts: Ordering parts has never been easier and On-the-Go!



  • Solution Selector: Simple tool to help you find the ideal Rinnai tankless water heater system for your customers to meet their needs.



  • Rebate Finder: Help your customers save money and energy when purchasing a qualifying Rinnai product.



  • Rinnai News: Get the latest news on new product announcements, company events and sponsorships, and much more!



  • My PRO Status Dashboard*: Provides a snapshot of your PRO account: number of products registered, points earned, and installations registered year to date.



  • Registration History*: Have immediate access to a detailed list of products registered with key information to provide your customers guidance on future maintenance services needed to keep their units in optimal working condition.



  • Phone Leads*: Never miss a potential lead while you are in the field. Easily access your leads at any time, get back to your customers and close the deal!



  • Set Up Customer Control-r™ WiFi Module†: Set up your customer’s WiFi module from your phone and reduce installation time. (Customer needs to have a Rinnai Central app account)



  • Remote Monitoring †*: Coming soon. When this feature becomes available only PROs in the Network will be able to use it.

    • Recommended Models

    SENSEI RX Model with cover on, stright on

    SENSEI® RX Series

    Condensing

    The most advanced Condensing Tankless Water Heater on the market that sets the standard for efficiency at 0.98 UEF.

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    RUCS

    RUCS Models

    Condensing

    They deliver sleek, modern design and a range of features and benefits to fully satisfy the hot water demands of larger homes.

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    Optional Accessories

    RWM200 Wireless Module image with label

    RWM200 Wirelss Module

    Optional Sold Separately

    Connect to your Rinnai tankless water heater from virtually anywhere.

    Learn More
    RPB200 Push Button image transparent background

    RPB200 Push Button

    Optional Sold Separately

    Mount in a convenient location, near a kitchen faucet or bathroom sink. Use up to 5 buttons at multiple locations.

    View Accessories

    Learn More about Recirculation

    Helpful Links

    Product Selector Document Library PRO Training